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Head of Operations

As Head of Service at Anne&Max, you’ll be a hands-on leader who coaches and inspires, while ensuring every guest has a moment of joy.

Start of the day

You start the day with your team. You briefly go over the schedule, assign tasks, and make sure the living room is ready to warmly welcome the first guests. You keep track of everything and ensure that everyone knows what’s expected of them. Meanwhile, you place the weekend newspaper on the table.

Throughout the day

You’ll actively participate in serving guests, taking orders, serving food and drinks, and making sure guests feel welcome. At the same time, you’ll keep an eye on the dining area, provide support where needed, and step in to ensure that hospitality and teamwork run smoothly. When you see a regular guest walk in, you’ll go ahead and order a cortado for him.During a quiet moment, you’ll start thinking about the plans for the team night.

End of the Day

At the end of your shift, you’ll clean up together, restock supplies, and make sure the living room is tidy again for the next day. You’ll briefly review the day with the team and ensure a smooth handoff to the Manager.

  • 70% Collaborate, lead, and inspire
  • 20% Orienting and Training Roommates
  • 10% Setting daily and/or weekly goals

Apply now!

Maximum file size: 64 MB.
Maximum file size: 64 MB.

Become Head of Service at Anne&Max

As Head of Service, you are the face of our dining room. You welcome guests with a big smile, create a warm atmosphere, and make every visit a pleasant experience. You work on the floor, keep an eye on things, and ensure that everything runs smoothly.

In addition, you’ll lead the service team and serve as their primary point of contact. You’ll coach, guide, and motivate them on the job, and share your knowledge and experience with the team. You’ll ensure quality and maintain proper procedures in the dining area, and contribute ideas on how to improve processes and achieve our shared goals.

This is our ideal colleague…

  • Assertive, decisive, and flexible
  • Strong communication skills and a customer-oriented approach
  • Being able to maintain a good overview and adapt quickly
  • A good command of the Dutch language is a plus
  • At least 1 year of relevant hospitality experience

"I always really enjoy chatting with guests and working with my team. Does this energize you, too? If so, this is the job for you."

Noor Service | Anne&Max Utrecht
Anne&Max Employee

Growth Path

At Anne&Max, you grow on your own terms. Whether you’re just starting out or looking to advance in your role, together we’ll identify your strengths and explore how you can further develop them.

  1. As a Service Associate, you’ll bring our dining room to life. You’ll welcome guests with a big smile, help them get started with our (QR) menu, and ensure that every visit goes smoothly and is handled with care.

    View job openings

  2. As Head of Service, you provide daily leadership on the floor and actively contribute to the team. You coach and motivate colleagues, ensure that agreements are followed, and make sure every guest experiences a little moment of happiness. In addition, you help brainstorm ways to make our processes and performance in the dining room a little better every day.

    View job openings

  3. As an Assistant Manager, you’ll work alongside the Manager or Franchisee to ensure the smooth operation of restaurant , where hospitality, quality, and team development are key priorities. You’ll actively participate on the floor, assign tasks, and take charge of day-to-day operations when the Manager or Franchisee is absent.

    View job openings

  4. As Operations Manager, you ensure that the lounge runs smoothly every day, with a strong team, the highest quality, and a warm, welcoming atmosphere. You’re visible on the floor, coaching your team while keeping track of the schedule, costs, and results.

    View job openings

  5. Do you aspire to become an entrepreneur? If so, you have the opportunity to grow into a franchisee. As a franchisee, you’ll be an entrepreneur within the Anne&Max family. You’ll open your own “living room” in the city, build a strong and enthusiastic team, and bring the Anne&Max vision to life every day. You’ll be responsible for the success of your “living room” and for creating the warm atmosphere that Anne&Max is known for. And you won’t be on your own—you’ll receive support in business management, marketing, operations, and personal development.Find out more here: https://www.annemax.nl/open-jouw-eigen-annemax/

    View job openings
Anne&Max Employee

Service Associate

As a Service Associate, you’ll bring our dining room to life. You’ll welcome guests with a big smile, help them get started with our (QR) menu, and ensure that every visit goes smoothly and is handled with care.

View job openings

Head of Operations

As Head of Service, you provide daily leadership on the floor and actively contribute to the team. You coach and motivate colleagues, ensure that agreements are followed, and make sure every guest experiences a little moment of happiness. In addition, you help brainstorm ways to make our processes and performance in the dining room a little better every day.

View job openings

Assistant Manager

As an Assistant Manager, you’ll work alongside the Manager or Franchisee to ensure the smooth operation of restaurant , where hospitality, quality, and team development are key priorities. You’ll actively participate on the floor, assign tasks, and take charge of day-to-day operations when the Manager or Franchisee is absent.

View job openings

General Manager

As Operations Manager, you ensure that the lounge runs smoothly every day, with a strong team, the highest quality, and a warm, welcoming atmosphere. You’re visible on the floor, coaching your team while keeping track of the schedule, costs, and results.

View job openings

Franchisee

Do you aspire to become an entrepreneur? If so, you have the opportunity to grow into a franchisee. As a franchisee, you’ll be an entrepreneur within the Anne&Max family. You’ll open your own “living room” in the city, build a strong and enthusiastic team, and bring the Anne&Max vision to life every day. You’ll be responsible for the success of your “living room” and for creating the warm atmosphere that Anne&Max is known for. And you won’t be on your own—you’ll receive support in business management, marketing, operations, and personal development.Find out more here: https://www.annemax.nl/open-jouw-eigen-annemax/

View job openings

What Your Future Colleagues Say About Working at Anne&Max

Cune, a colleague at Anne&Max
@Cune

I was looking for a place that uses sustainable products. I was immediately excited when I came across Anne&Max. There’s a really great work atmosphere, and it’s always a blast with the guests. It feels like a second home.

Job Application Process

  1. You can apply by clicking the "Apply" button ± 3 business days
  2. Response to Your Job Application ± 2 weeks
  3. Job Interview ± 2 weeks
  4. Let's get started!

Why Work at Anne&Max

At Anne&Max, we’re a living room for our guests and for each other. We create moments of carefree happiness, and it’s precisely those little moments that make a (work)day brighter. It starts with you. When you feel at home, are seen, and are given the space to grow, that shines through in everything we do together. We summarize this in four pillars:

  1. Personal

    At Anne&Max, you can be yourself, and there’s room for your personality, your ideas, and your needs.

  2. Connection

    As roommates, you support each other, trust each other, and feel like you belong every day.

  3. Flourish

    At Anne&Max, you’ll have the freedom to discover what energizes you. With us, you can grow both personally and professionally and seize opportunities.

  4. Enchant

    At Anne&Max, we enchant not only our guests but you as well. We take great care of our housemates, offering sincere attention, little surprises, and moments of joy that will stay with you.

Read our story

Facts and Figures

  • Living rooms throughout the Netherlands

    We have living rooms throughout the Netherlands where you can work.

  • 800+ colleagues

    Join our team of more than 800 enthusiastic roommates.

    Male/Female ratio: 40/60% Average age: 20 years

  • Flexible work hours

    Take advantage of flexible work hours that fit your lifestyle.

  • Comfortable work clothes

    Enjoy comfortable, stylish (and sustainable) T-shirts and sweaters during your workday.